Frequently Asked Questions
Answers to all your questions about cbajie
From opening an account to claiming bonuses, depositing with bKash to cricket betting — find simple and clear answers to everything right here in English.
Whether you are new to cbajie or a returning player, questions can come up at any time. On this page we have organized the most frequently asked questions from our players into five topic-based sections: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find an answer to your question, reach out to our 24/7 Bengali live chat.
Account and Registration
Opening and Managing Your Account
To open an account at cbajie, you need an active mobile number and a valid email address. Enter your name, date of birth, and password in the registration form. Please note that cbajie is only for people aged 21 and above. Registering with accurate information will prevent any issues when withdrawing funds in the future.
No. Only one account per person is allowed at cbajie. Attempting to open multiple accounts using the same mobile number, email, or bank account may result in both accounts being cancelled and the balance forfeited. If you run into any trouble, contact support directly.
Click the "Forgot Password?" option on the cbajie Login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. The process is completely free and takes just a few minutes.
After logging into your account, you can update your email, contact number, and other details from the profile settings. However, to change your name or date of birth you will need to contact our support team. An identity document may be requested for verification.
cbajie reserves the right to verify your identity before processing large withdrawals. This process may require you to submit a copy of your National ID (NID) or passport. Completing verification promptly keeps the withdrawal process smooth. All information is protected with SSL encryption.
Deposits and Withdrawals
All Questions About Transactions
Deposits from bKash are usually credited to your account instantly. Occasionally there may be a delay of a few minutes due to network issues, but your balance is generally updated within 5 minutes. If the deposit does not appear, contact support with your transaction ID.
Yes, Nagad is one of the approved payment methods at cbajie. Select Nagad on the cashier page, enter the amount, and confirm the payment in the Nagad app. The minimum deposit amount is ৳300. The process is just as fast and hassle-free as bKash.
Withdrawal requests at cbajie are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. Withdrawals can be made via bKash, Nagad, Rocket, or Upay — any registered method. Having your account verified speeds up the process further.
Yes, both Rocket and Upay are fully supported at cbajie. Both can be used for deposits and withdrawals. The minimum deposit for each method is ৳300 and the minimum withdrawal is ৳800. There are no extra fees.
cbajie does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own charges. It is a good idea to check the fee schedule in the relevant app before making a transaction.
Withdrawals are usually completed within 10 to 45 minutes. If it takes longer, first check your mobile banking statement. If the issue persists, contact cbajie live chat with your withdrawal reference number. Our support team will resolve the matter promptly.
Games and Rules
All Questions About Playing Games
You can bet on BPL and all major cricket tournaments at cbajie. Go to the cricket betting section, select a match, choose a market (match winner, toss, top batter, etc.), and enter your stake amount. Live betting during matches is also available.
Yes, cbajie is fully mobile-optimized. You can play all games directly from a browser on any Android or iOS smartphone or tablet. Slots, live casino, cricket betting, and fishing games — everything can be enjoyed comfortably on mobile. No separate app download is needed.
cbajie features slot games from top providers including PG Soft, Pragmatic Play, and JILI. RTP, or Return to Player, is the percentage a game pays back on average over time — it is a long-term average, not a guarantee of any specific winnings. To ensure fair play, cbajie works only with verified game providers.
Aviator is a crash game developed by Spribe. As the plane takes off, the multiplier keeps rising — you must cash out before the plane crashes. If you do not cash out in time, your bet is lost. It is an exciting game that combines strategy and focus. You can find it in the slots section.
In live casino games, a real dealer deals cards or spins a roulette wheel in real time and you participate via video — it is live-streamed from a studio. Slot games are entirely software-driven, with outcomes determined by a computer algorithm. Both are available at cbajie.
Yes, cbajie offers live betting on IPL, T20 World Cup, ICC tournaments, and various other international cricket matches. You can bet on overs, wickets, or the outcome of the next ball while the match is in progress. Visit the cricket page for more details.
Bonuses and Promotions
Questions About Bonuses and Offers
cbajie offers a 100% bonus on your first deposit up to a maximum of ৳15,000. For example: deposit ৳1,000 and receive an additional ৳1,000 bonus, giving you a total balance of ৳2,000. Deposit ৳32,000 or more and receive the maximum bonus of ৳15,000, for a total of ৳47,000.
A wagering requirement means you need to wager the bonus amount a specified number of times in games before you can withdraw it. At cbajie, the wagering requirement for the welcome bonus is 10 times (10x). This means if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing.
cbajie's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. As you move up the tiers through regular play, you earn weekly cashback — starting at up to 0.2% at Bronze and going up to 1.0% at Diamond. You also get faster withdrawals and access to special offers.
At cbajie, the welcome bonus is generally added to your account automatically after an eligible first deposit. Some promotional bonuses may require a promo code to claim. Contact the support team for details on current offers.
Cashback is paid to VIP members on their weekly net losses. Depending on your VIP tier, cashback ranges from 0.2% at Bronze to 1.0% at Diamond. It is calculated at the end of each week and credited to your account. Contact cbajie support for the full terms.
Security and Responsible Gaming
Security and Responsible Gaming
cbajie uses SSL encryption technology to keep all personal and financial information secure. Payment information is not shared with third parties. Our servers are under continuous security monitoring, so you can enjoy your games with peace of mind.
No. cbajie is only for people aged 21 and above. Date of birth is verified during registration and an identity document may be requested even after an account is created. Keeping underage individuals away from gambling is our responsibility.
Yes, cbajie supports responsible gaming. You can take a temporary or long-term break from your account, set deposit and betting limits, or apply for full self-exclusion. Contact the support team to access these options. See the responsible gaming page for full details.
cbajie believes responsible gaming is essential for everyone. We provide deposit limits, time limits, and reality check features. If gaming starts to become a problem rather than entertainment, let our support team know or visit the responsible gaming page.
The cbajie support team is active seven days a week, 24 hours a day. Help is available entirely in Bengali via live chat. Our team works to respond quickly to any technical issues, payment problems, or account-related questions.
If you notice any suspicious activity, immediately contact cbajie live chat or email [email protected]. Support will help temporarily lock your account. Change your password and never share your login details with anyone.
Still have questions?
Our Bengali-speaking support team is available 24/7 for you. Chat with us directly on live chat or send us an email — you'll get a quick response.
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